You’ve got 14 days from the day you received your order to decide if it’s the one. If it’s not quite what you had in mind, here’s what to do:

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Send us an email at hello@cowontheice.co.uk to let us know you’re returning an item. Just give us a heads-up, and we’ll be ready on our end! Pop the item in the post—make sure it’s unused, unworn, and still looking as good as the day it arrived. Then send it to:
 

COW ON THE ICE

32a High Street

CB7 4JU

Ely, Cambridgeshire

 

Once we receive your return, we’ll process the refund (we promise, no funny business). Your funds should be back with you shortly after.
 

That's it! And if you have any questions or need a bit more guidance, just drop us a line—we’re always here to help